AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - UNABLE TO UPGRADE DUE TO STAFF ERROR | #116827

Vodacom
UNABLE TO UPGRADE DUE TO STAFF ERROR

We phoned Vodacom upgrade call centre 0821959 on the 09th May to do an upgrade for a 9320. the agent that took the call advised everything was in order and we will receive our phone shortly. thereafter i received an email regarding the quotation for the phone and realised that they were sending me a 9300 which i didnt ask for. i called the call centre again and was advised that the phone was already invoiced and once i receive it, i must return it without signing for it. phone was received on the 14 May 2013. advised the courier company that the phone needs to go back as it was the incorrect phone that was supplied. called the call centre again on the 15th May and was advised that the phone was not received by their warehouse and that we should call within 48 hours. we waited and called after 48 hours and still was advised the same thing. we waited and called again and was cut off by the agent. my husband and i both called again and still was advised that they did not receive the phone. its now the 22nd of May, my husband spoke to an agent yesterday and she advised that she will call him back. we have made aproximately 10 calls to vodacom with no joy from their upgrade dept.

Date:

Company: Vodacom

Country: South Africa   City: UPGRADE

Category: Telecommunications

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