MTN direct agent made an error (supplying a phone which is not an upgrade as requested, but a second contract); phone has been returned (even though it was the phone I had asked for). For the past week I've been waiting patiently for the upgrade I requested in the first place - it is now 4 weeks of frustration and time-wasting. I have made many calls, sent many emails over the last 3 weeks, written here to HelloPeter, written to MTN complaints, and still have no satisfaction.
Why do call centre agents tell me that Sherica Dickinson, the supervisor, will phone and she never does? Does MTN not care about providing competent service to customers? The responses they give to Hello Peter complaints are simply copied and pasted, meaningless nonsense. Nothing whatsoever comes of them.
The moment I can port my number to another provider, I will do so. You don't deserve customers, MTN.
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