Hi there
i posted a complaint about 6 weeks ago regarding poor signal issues in the bedfordpark area on my 3g modem.
CellC were quick to respond on hello peter asking for details regarding the problem. However, unfortunately, they have not been so quick so as to resolve the issue.
I find myself in a situation where i am paying a monthly fee for a service that CellC are unable to provide. I find this to be totally unacceptable, and would like the following (at minimum) from CellC:
1) I would like to know what the problem is and when it will be resolved. As a paying customer, i have a right to know this.
2) I would like a full refund on this account for the last 2 months as I am paying for a service you are unable to provide, in breech of the contract I signed with you.
Not holding my breath.
Tami
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