AfricaComplaints.com » Sports » Complaint / review: Planet Fitness - Join Planet Fitness... then it all goes down hill | #159142

Planet Fitness
Join Planet Fitness... then it all goes down hill

I joined Planet Fitness almost a year ago and since then I have referred two friends to join the club this year. They both got given a free bag which i did not. So i inquired about this as i thought it was unfair they get a gym bag and i did not. Their response to me was its for NEW members only. So what.. the old ones dont matter because you have our money now!? Why will i ever refer friends again if thats their attitude! I then asked the membership sales guy who signed me up, he said he will ask the manager and get back to me. Two weeks later and still nothing.
Also their swimming pool is Out Of Service now so I ask well can I use another branch as I swim alot and its not my fault i cant use the pool. Again they said they will get back to me and still nothing.

I just think their attitude is terrible and all they want is to sign up new member but who cares about the old ones because we have their money now. When something is out of order they still think its okay to charge a full monthly fee. I WILL be cancelling my membership soon and going home to the UK and there is NOTHING they can do about it.
VIRGIN ACTIVE ALL THE WAY!!! DO NOT JOIN PLANET FITNESS!!

Date:

Company: Planet Fitness

Country: South Africa   City: Parklands

Category: Sports

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