Toys R Us responded very promptly on the same day as the complaint. It turns out that they had been contacting me about the nappies being out of stock, but I did not receive any of the emails. My funds were reversed the day after the order was placed, but I had not noticed as I had paid with Discovery Miles.
Thank you to Noma at Toys R Us Online for her prompt resolution of this matter.
Pauline Howell
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