» Shops, Products, Services » Complaint / review: Russells - Simple payment spoiled my birthday! | #55631

Simple payment spoiled my birthday!

On my birthday:
I asked the cashier to take R300.00 from my cheque account, attempting to pay my mom's acc.. I was told it is short payment, I then responded by saying to the lady I can only afford to pay R300.00 and my mother would pay the rest of the money required as Im just trying to help, " I still have my own bills to pay.

Signing the receipt I realized She took R500 instead of R300, I said lady I told you I cannot pay the full amount can you please reverse the R200. The supervisor was called &in front of me, she told her I claim that i told her to take R300.00. Both ladies said it cannot be reversed since it's not a credit card, when I made it clear to them
that I know it can be, I was then told it will take days! After signing the reversal receipt, I was asked loudly R300? I realized that she wasnt taking it from the R500 I told her to stop but she continued demanded that I sign as she asked If I was paying R300, when I asked them why didn't they explain & told them I was unhappy with them not
communicating with me & now R800 is taken out of my account. They both blamed me! the supervisor said okay we're sorry then! She was not sincere, sorry then just for me to go.


Company: Russells

Country: South Africa   City: Eastrand mall, Boksburg

Category: Shops, Products, Services


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