I’m highly disappointed with Tiger Wheel and Tyres. In January 2024, my rim had a crack, and they normally fix rims onsite at the Strubens Valley branch. However, Maurice Baloyi told me that this rim would need to be sent to their workshop for refurbishment so the crack on the rim would be repaired. They lent me a loan rim until the repairs were done. I paid Maurice and thought everything was fine.
I later discovered in March that the rim wasn’t repaired properly and it had a wobble to it. I went back to the Strubens Valley branch to see if the guys could fix the wobble onsite. They tried to do so but informed me that the rim still had a crack (they showed me on their x-ray machine in the back). They noticed the crack was repaired with Polyfilla, so they could not work on fixing the wobble until this crack was fixed with aluminum.
They recalled that I came in January to get this crack sorted at this store, so I refused to pay again for this crack because it was sent for refurbishment with Maurice. I found out that Maurice did not send my rim to the accredited place where Tiger Wheel and Tyres normally send their clients' rims, "Wheel Collision," which meets the SABS standards. We tried solving the problem, so they sent my rim back to Maurice, who has now shifted to the Cradlestone Branch, and still my rim isn’t repaired.
Since Tiger Wheel and Tyres do not use Polyfilla, why did my rim come back from refurbishment with Polyfilla? I would’ve expected them to fix the rim with aluminum so that this issue doesn’t occur again. Maurice Baloyi refused to issue me a guarantee for the work that was done two months back and refused to refund me. Now I have to pay for a refurbishment again on the same rim I sent in, which doesn’t make sense to me at all. I also didn’t want to mention this, but while Maurice was at the Strubens Valley Branch in January, he came to me on the side and said my other two rims needed to be straightened. He told me that if I paid R1200 for the cracked rim to Tiger Wheel and Tyres and gave him R800 cash, he would get my other two rims straightened for me, even though it was supposed to be R1200 for each rim. I thought, "WOW, what a saving," since we did it on the side without Tiger Wheel and Tyres knowing. However, he used their resources to straighten the other two rims.
It’s about time the organization is aware of his shady actions because this is probably the reason why he took my rim to shady people to get it fixed with Polyfilla, even though it was through Tiger Wheel and Tyres. He is dragging such a reputable company brand through the mud just for some easy scores on his side.
I would like my refund because the previous work that was done on my rim is of little to no quality. I have to pay again for them to send my rim to Wheel Collision, where it should’ve been sent in the first place, and not to some dodgy rim repair shop that Maurice Baloyi decided to send it to. I hope no one else has to experience what I am going through to get a rim refurbished with Tiger Wheel and Tyres.
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