CNA
Complacency and lack if professionalism

Manager and certain staff have a never-minded, lazy and complacent attitude.

- No one answers the phone.

- Slow service and miserable attitude (not Heraldo..)

- Nobody really cares, especially the manager (don't know how to do a faulty cellphone swop-out)

- Wasting my time and not caring (joking and laughing)