Edgars
CREATING EDGARS AS ONE OF MY BENEFICIARIES WITH AB

I have found out Edgar's banking details so I can pay via EFT.
i HAVE TRIED IT OVER AND OVER TO CREATE THEM AS A BENEFFICIARY BUT IT DID NOT WORK. I WENT TO ABSA FOR HELP BUT THEY ALSO COULD NOT ASSIST ME.
ON ONE OF THE COMPLAINTS I HAVE READ THEY SPOKE OF A 19 DIGIT ACCOUNT NUMBER AND U ONLY HAVE TO USE THE LAST TWELVE DIGITS. MY ACCOUNT IS ONLY SIXTEEN DIGITS LONG WOULD THE SAME APPLY TO ME eg USING ONLY THE TWELVE LAST DIGITS.