My son has an Edgars account. When he opened the account, they were quick to sell him a credit protection plan. He has paid this for the past four or more years as a monthly fee. He was retrenched in November 2012 after just six weeks. He approached all his creditors to explain his situation. All have been incredibly understanding and offered assistance in restructuring his debt and we have been able to sort it out little by little. Edgars, however, have done nothing to accommodate. He requested them to institute the credit protection plan he paid for, for this very situation. After much to and fro, they told him that he will not be covered because he was still on probation - the cover was valid in the case of a permanent job. He was employed on a permanent contract, but was serving his probation, which is mandatory. The company closed it's outlet in Richards Bay after just six weeks. It was never that the credit protection it was only in the case of permanent employment. Somewhere in the myriad of pages of terms and conditions, it might be found, but this type of exclusion should be clearly indicated at the point of sale. Not sure if there is any recourse.
0 comments