I had gone to pay my final instalment on my account in Feb 2013. I had asked that my account be closed. Theashier called customer service and I spoke to a consultant who supposedly was going to log the request so that it would be processed. I then a month later received another account indicating the club fee due. I then in April went back and asked again that the account be closed after this incorrect billing be reversed. Another call was made and I spoke to another cons. who again promised to help. I then on the 09th August (13:03) wen to the same branch for the third time and explained the problem again. I spoke to Brenda Shoba -customer service who told me that I had to first settle the outstanding balance before the account could be closed. I told her this was not acceptable as I requested the closure of my account months ago. After quite some arguing she reluctantly went to confer with her manager and returned to tell me Alicia Bello (manager) would reverse the charges and close the account the next day. This week I wento purchase a vehicle and my application was declined due to a default on my credit profile. I have now found out that on 9 Sep they have listed me for R126.
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