A couple months back, /- August, i decided to close my Edgars account,
this was done successfully at Edgars eastagate.
A month later i discovered there was a leak of my personal details, i.e: ID, proof of address, etc, i put in place the necessary precautionary mesaures to ensure that should anyone use my ID, i would be alerted or possibly contacted,
a week back i dicovered that my Account which had been closed@edgars was re-opened, and /- 3500 spent,
i ask myself how is this possible? ID verification would be needed in store. and surely an orginal ID would be requested by the store? obviously this was not done.
Currently my name sits with a judgement at the credit Bureau, and i would like this sorted asap,
i cannot accept a lead time of 2 -3 months, as this was the stores error and mistake,
the necessary dispute forms have bee submitted at Edgars, i would like feedback and this to be resolved,
How can such a reputable and corporate company like edgars, still be operating with processes which are not robust,
1.i would like to know who and how the account was re-opened without ID verification?
2.i would like this to be quickly resolved and my account deleted of your system
TKS.
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