I purchased a telephone on 10/02/2013 - item was taken back to Game due to the deteriorated hearing quality of the handset on 23/05/2013. Item was booked in under repair# 64727. I explained to the staff member that the item was within 6 months of purchase and I had a right to demand for a full refund as per the CPA. I additionally stressed to her the urgency of having a working telephone as this handset was crucial for business use. The staff member denied my claim for a refund and said that those were their operating procedures and that all items would need to be booked in for repairs. The item was ready for collection at the store on 11/06/2013 - item was collected on 12/06/2013 - item was taken back on 13/06/2013 as the fault was still persistent. The sales manager tested the handset - confirmed the fault (re-booked under repair# 64839) but also denied my claim for a refund and said those were Game procedures. He even added that the item would only be sent to the supplier for repairs on 18/06/2013 due to logistics. It is now 4 weeks and I do not have a telephone!!! Are staff members competent to provide Game's service delivery? Or do they just make up the rules along the way!!
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