Hello Peter. My complaint is regard the terrible quality of the deft petty chef cooker plates from the out set of my hob being installed the plates made a crackling sound when in use. I took that sound as a new stove wearing in. After a few months i noticed the plates developing rust and the crackle has become a lot worst. Upon contacting Defy they rep noted that the plates are not covered for rust i did explain i had this issue from the get go but they did not want to hear anything about that they said i should have read my manual and in there it stats i should have put some oil onto the plates before use. I have never heard of such a thing and i have had defy product for many many years. Now i am sitting with a hob which i just purchased which i will most probably will need to replace again which in my mind is such a ripp off.
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