ON 14 MAY 2013 I HAD THE MOST HUMILIATING AND TRAUMATIZING EXPIRIENCE AT TRUWORTHS, PROTEA GARDENS MALL IN SOWETO TO RETURN MY DANIEL HECHTER BAG THAT I HAD BOUGHT IN FEBRUARY 2013, AND THE HAT THAT I BOUGHT IN DEC 2012.THE LEATHER ON MY BAG WAS PEELING OFF AND I REPORTED BOTH THE ITEMS TO THE SALES LADY & BONGANI OVERHEARD OUR CONVERSATION AND RUDELY REFUSED TO EXCHANGE THE ITEMS IN RESPONSE HE SAID: "YOU SHOULD HAVE RETURNED THE ITEMS IMMEDIATELY" I TOLD HIM I DID REPORT THE STRAW HAT AND JUST NOTICED THE DEFECTIVENESS OF MY BAG HENCE I WAS REPORTING YESTERDAY, HE WAS ACCUSING ME OF LYING. I`VE NEVER FELT SO HUMILIATED THIS IN FRONT OF HIS STAFF AND OTHER CUSTOMERS!! I DECIDED TO LET THE STRAW HAT GO, AND ASKED TO RETURN THE BAG, HE THEN SAID"JA WHAT IF I TOLD YOU THAT WE ARE NOT GOING TO TAKE THE BAG AS WELL, OH! WE WONT TAKE THE BAG" WITH ARROGANCE AND ATTITUDE! HE WENT ON BY SAYING THAT "YOU CAN EVEN CALL HEAD OFFICE ON 021 460 7226 "WHICH HE WROTE ON A PIECE OF SLIP " & TELL THEM THAT BONGANI SENT YOU"! I WAS TOO SHOCKED TO REACT.THIS IS SUCH A DISGRACE CONSIDERING THE CPA WHICH EVERY EMPLOYEE WORKING IN RETAIL MUST ADHERE TO, THIS QUESTIONS HOW TRUWORTHS TRAINS IT STAFF!
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