My matrix unit which is an entry level one has been giving me issues since it was installed about 6 years ago. Every month I have to call in and test my unit and in the last 4 months there is no signal from the unit.
On 2 May Trevor Naicker (Operations Manager) took my call and gave me a reference number SAM1356791 and advised someone would give me a call to resolve my issue. A week later Tracy called me and advised she tested the unit and she can get signal but will get a technician to come and check my unit. I advised them that I am not willing to go to a fitment centre as I waste 2 hours of my time to get it fixed. They agreed they will send someone to my premises to sort it out. THIS NEVER HAPPENED!!!!
On 5 June I called again and spoke to Zanele Mokwena and advised she cantt get signal and will get someone to call me AGAIN to sort this out. Got a call from Shane and gave me reference number SAM1381460 and advised someone would call me when I enquired when he said he does not know. How can a call centre not know when the client will be contacted.
I WANT THIS SORTED OUT ONCE AND FOR ALL. I AM SICK AND TIRED OF WASTING MY TIME AND PHONE CALLS TO SORT THIS ISSUE OUT.