On the 31st October at 1:30 ive noticed that I have received a sms notification that an amount of R1199.99 was deducted from my account. I immediately contacted the customer care line, and unfortunately due to me not to be able to confirm my old telephone nmr they were unable to assist me.
I had no option to go to the Metlife Mall branch to inform them this was infact a scam /fraudulent transaction done, and that it was to be reversed. I filled all the necessary forms and was advised that this would be investigated and I would get a call from Capitec with in a day or two
Today is 13 working days later I have also contacted the call centre who advised me that they cannot assist me. Kindly treat this matter with urgency and ensure that the amount of R1199.99 in dispute is credited back into my account ASAP!
I can be contacted on 065 815 4070 or 067 966 9569 failing which, I will have no option but to take up with Ombudsman.
Kind Regards Micaela
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