My mother has been a faithful customer for over 30 years. She is now old and very frail. Her TV is on 24*7. You ditched your most faithful customer simply because she does not have a cellphone or email address. My husband does charity work at several old age homes. There are many other old people paying you every month but cannot watch DSTV. This is due to your inability to contact your customers.
You say you advised all customers via email, SMS and a flash up message on the screen. You don't even provide pensioner's rates, let alone a pensioner service to your "old faithful" who don't have a cellphone, email or the ability to understand the flash messages you display.
I read all my mother's mail. You send her the magazine every month & advise her of your annual increases by post but you were not able to notify her "by post" that she will lose connection if she did not replace her smartcard within the next 12 months.
You are abusing the aged. You are still able to send advices of annual increases by "snail mail" BUT you are not able to tell a paying client that they will lose their service at midday on Easter Sunday?
What am I missing?
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