I phoned multichoice after having made a payment using my credit card and got an error message stating that the services were unavailable but the money went through on my account. When I informed the agent that answered I was requested to phone after a few minutes, upon questioning that the agent won't even check, that when she said She was going to ask for my id number to check. When I questioned if that was going to be after I had hung up the call as she had advised me. I got really angry as she was testing my patience with her. After which she shouted at me to provide the id number at which point I wanted to understand the previous statement she made, she the put the call on hold and eventually hung up.
I want someone to investigate this behavior for multichoice agents, they seem to not even understand what they are there to do and what the customer services environment entails. We phone using our hard earned monies to be told to call again, without even an attempt to assist. This is absolutely unacceptable. I want an apology from the agent and the call must be listened to, in order to determine if that is the service that we as customers should be subjected to.
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