Our decoder had a software problem and we took it to a supplier nearby as there was no supplier in our town. This was on Monday 29 July 2013.The friendly lady first said I had to take it to N1 in Cape Town. We are pensioners and I have no idea where this is. She then said that she will send it and it will take about 3 days. Within 3 days she phoned and said she received the decoder back. On Thursday 1 August 2013 we got into our car and drive there, about 40 km from our home. When we got there she asked for the smart card. She said it would take a while, we can do some shopping if we want to. After about 20 minutes we went back and was told she could not connect it, because this is an employee account and someone must pair the smartcard with the new decoder. But she sent an email and it should be connected in a little while. Today is 06 August 2013 and yes, still nothing. There is no way that you can phone someone, it is only helpdesk, and they can't assist you. Emails are all those nothing saying mails. The friendly lady phoned several times her manager, but what I hear is that they are working on it. My question how long are they planning to work on it? Thank you
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