Multichoice
Box office not available

Hi
After changing my faulty PVR, decoder this weekend, I cannot get box office. Now mutichoice, is stating that it is a installation problem. There has never been a problem, now it's mine? This after a year of having it?
Passing the buck and unacceptable. Why don't they sort out the satellite problem. This while you have to pay premium monthly for this Type of service.