Multichoice
Over an hour waiting to subscribe telephonically

I have bought a new PVR HD Decoder and wanted to subscribe that smart card to my current premium bouquet account. I began calling the call centre at 4pm and by 8pm I still had not been able to get through to the customer services department. This is very disappointing not only to an existing customer who has been with multichoice for close to 6years but I am also adding business to the organization and for them to not answer a simple phone call FORCING ME NOW TO DRIVE TO A MULTICHOICE CENTRE . I feel the purpose of the customer service call centre is absolutely useless if they are not doing their primary job "customer service".