I discovered by chance in November 2012 that since 2005 Multichoice had been direct debiting my bank account for 3 and not 2 smart cards. I have phoned the call centre approximately 3 times per week since then and each time a supervisor has promised to call me back the next day on progress in attending to my claim for reimbursement. Supervisors refuse to give me contact numbers of anyone handling the matter but claim they will contact them for me which clearly never happens by the lack of response to me. I have not received the promised calls despite being made aware my complaint has a 'case number' and 'has been escalated many times'. It would appear that since a substantial amount of money is involved, despite assurances by the call centre to the contrary, Multichoice is hoping I will cease to pursue the matter.
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