It has been at least 2 years now that we have tried to get our debit order details changed. After many calls, and visits to contact centres we still have had no joy. Whenever you call, you are told that it has been changed and will be effective from the following month. Is it so difficult to get a simple instruction implemented?
Also, I am still waiting for my reimbursement for a double billing in February. I went thru to the Randburg contact centre in March and the lady that assisted me promised to call me back within a week, I am still waiting for her call and the reimbursement. Now, in May we have been billed an extra R300 again, I am really dissapointed and shocked at the level of competence of some of the Multichoice staff, it is not comforting at all knowing that you are interacting with people that don't get back to customers or resolve company mistakes timeously.
Even more concerning is the billing irregularities and over charging by Multichoice, you would think that a company/brand of this magnitude would be more ethical.
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