City Of Johannesburg Municipality
No feedback at all

It is impossible to get through to the call centre.

I have been sitting on the phone for ages to submit a water meter reading. An operator keeps on telling me how important the call is to them, but no operator answers. The City of Joburg doesn't have a website where meter readings can be submitted.

Regarding problems on accounts - as in the above paragraph, no one can sit on the phone waiting for an operator to answer. It is time and money comsuming. It is no use sending emails NO FEEDBACK is received, except for the "auto"reply" is received. Ms Jessie Nasamari also doesn't deliver on her promises to call back when she is contacted directly.

There should surely be a more effective way of dealing with customers.