I have made my account payments diligently every month. One payment was not reflected and was shown as in Arrears. I went to the municipality office in centurion and produced the proof of payment, they then "fixed" the problem on the system while I watched. I was then promised that the fixed account will be mailed to my email address. The total time taken was 3 hours and 10 minutes, The "fixed account" never arrived.
The statements still reflected the arrears amount, I phoned them and said that the account was not fixed and was told that i had to go in again to fix the error, So my first attempt did not work (I had to take a days leave). Now I found underneath my front door a RED final demand notice for money that I have proof that I paid and added onto that amount a R136, 80 levy. Incompetence does not describe the mess in this department, they are rude, can hardy speak English, shout and scream at each other while there are customers, they just leave their posts and arrive after a long time. Chewing open mouth bubble gum, one has to duck and dive the Sylvia. And certainly they cannot look at a payment proof and enter it into the system, so that it reflects an payment. HELP PETER
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