After lodging a claim with Santam, I was informed by the first assessor that the vehicle had been started, and run for more than five minutes and all seemed ok. She had thus decided to send the vehicle to a mechanic. I then informed her that the oil filter was missing, the vehicle had no oil and ...
We contacted the centre on 11 Jan 2014. We required details of the merchant against which a payment was made as the statement reflected the card number instead of the merchants details. I was explicit in establishing their turn around time in which a response would be expected. I was informed that ...
Last year I wrote a compliment to one of your call centre agents as she provided good service on a claim - I however should have waited untill my phone was fixed and in my possession before I did so. Received my phone but then it was totally broken, so after a few fights my MTN handset was replaced ...
I went for an eye test in October 2013, I asked them if it was possible to try contact lenses, I am tired of wearing glasses. They gave me a pair of lenses that was not suitable. I went back and they told me they will order me a pair of multi-vocal contact lenses that was supposed to be here in a ...
MiWay ran two debit orders on days that they we never agreed upon. I was supposed to be debited on the last day of every month but MiWay chose to debit me on 20 December 2013 without prior notification and I was again debited on 17 January 2014. What shocked me is that I have household insurance ...
Grayston motors sold me a car with a major mechanical problem and they refuse to reimburse what I paid to fix the car. The car had this problem (Oil leak between gearbox and engine) when I bought it but only realised the problem two days later. I haven't even paid the first instalment on the car ...