I've been calling the 8ta customer service line since last Wednesday because I had reactivated my BIS. The R59 was deducted from my account but my BIS is still inactive. I keep getting told that there's a 72 hour response time from your tech team but almost a week later I'm still waiting. Ever so ...
I purchased a Samsung Fridge Freezer on 03 January 2014. When I got someone to install the water the ice machine was not working. I reported this is 16th of January 2014 and got an sms that a service was scheduled on 18th of January. Ref 4144433125. No one phoned on the 18th - even though I waited ...
A follow up to my complaint: Thank you Claude (Clearwater Mall) very much to your assistance telephonically due to my query regarding third party debit order. I have a cellphone contract with MTN for several years, and now a new laptop contract. I have taken it in December 2012. When i tried to use ...
After being turned away from two mtn branches and walking into the third wanting to speak to a area manager about my phone which i purchase a month ago and it froze and would not switch back on, Terrence Ntebe and Marlin Julies gave me excellent customer service, i am now a happy mtn client, these ...
I visited the alberton branch in the 1st week of Jan to apply for my passport. I explained to the guy that it was quite urgent and he told me that it will take 2-3 weeks. I have contacted the customer care dept today (as alberton does not answer they phones, i have tried 2 different numbers for the ...
I am constantly bombarded with accounts, emails, sms for an e-toll account for a vehicle I sold over a year ago and have proof of change of ownership. I have emailed SANRAL and tried to contact the Toll Free Call Centre number but this has proven to be a complete waste of time. I have just received ...