I run an online store and shipped an order to a customer in Durban via the Hatfield Post Office in Pretoria on Saturday, 04 May 2013. My customer contacted me on Thursday, 09 May 2013, to say "..MY BOX ARRIVED HERE THIS MORNING DAMAGED AND OPEN .I HAD TO GO DOWN TO THE POST OFFICE AND IT WAS ...
4 Months to service one client is one thing but to still fail to deliver on that one single measurable is absolutely HORRENDOUS!! Is there an ombudsman I can lodge a complaint to with regards to this I really can't put my life on hold due to other people's in-competencies?! These people are very ...
Our home was treated for Ants and the Service Provider guaranteed us that our problem would be a thing of the past. The treatment was guaranteed for six weeks but we ended up logging a complaint after the treatment within the guarantee period. A meeting was scheduled with Jenny and we agreed that ...
The fee for servicing of my grandfather clock was a lot more than I expected but I paid without comment assuming a professional job. However the clock was returned with a fault that caused the chimes to increase by one hour after several days. It was returned with the simple instruction to fix the ...
I have for a long time now been trying to locate my parcels with no joy from the Customer Contact Centre. the first parcel I have been expecting was sent in November 2012 tracking number LJ682861915US the second parcel sent in December 2012 tracking number RB118958095CN and lastly a parcel sent ...
I sent my camera away for repairs and upon its return, the initially perfect condition lens, was cracked. The lens got sent away again with the hope of receiving a new one. In the meantime I returned to my homeland, France, and today seven months later I am still hanging on a line with no ...