I noticed unknown debit orders for R99.99 going off my Standard bank account on a monthly basis. I contacted my bank and I was advised to reverse the debit orders and that the bank itself cannot block the company from billing me due to the different references the use when submitting the debit order request.
I called the call centre and they sent me from pillar to post till i managed to speak to a consultant in Durban who requested me to send a written request to cancel the debit order which i did. The billing never stopped and i requested a written confirmation of cancellation which i never received. This has been going on for over a year now. Can someone please advise.
I've seen a number of complaints regarding the same billings, can someone please help me.
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