Impact Meter Services switched off electricity after we made payment. On the 16/09 we called Impact meter services as we wanted to apologize for late payment and inform them that we would be making payment in the morning of 17th September.
We asked to be put through to the complex manager ( from Impact Meter), we could not get through and we requested that we leave the message and we left the message for her.
On the 17/09/2019 first thing in the morning I went and made direct payment into the Impact Meter Holdings and emailed proof of payment to the complex manager.
Half an hour later Impact Meters send a gentleman called Simon Nimaan to cut our electricity off. While he was still busy, my son approached him and he went to show him proof of payment. He then said to my son that " YOU PEOPLE" should have paid earlier . "YOU PEOPLE", really . What did he mean by that, "WE BLACKS" . We requested that he wait while we call the office so they can verify that they received payment . He refused, switched off the electricity and drove off.
I immediately called the complex manager(from Impact Meter Services) (name withheld for now) and explained what just transpired. I explained that we made payment, emailed proof, showed Simon proof but he went ahead and switched off our electricity.
She then said that we should call back at 12:00 . We called back at 12:00 only to be told that she is on lunch. We kept calling the office until one of the colleagues of this complex manager told us that we will need to pay R570 for re-connection fee. We explained that we made payment before they switched off and that we even showed Simon Nimaan the proof of payment, she then said that the only way we were going to get electricity back, is if we pay the re-connection fee.
We kept calling and trying to get a resolution to this problem. The people we got through too were rude and disrespectful towards us, probably because were are " YOU PEOPLE". I also sent several emails to the complex manager who only responded a few hours later and said that we need to pay the R570 re-connection fee.
Me and my small children had to stay in the dark
On Wednesday 18/09/2019 in the morning a made a plan to get the money and pay the re-connection fee. I sent proof of payment and called to inform them about payment. The complex manager only responded a few hours later acknowledging the payment and our electricity was switched back on four and a half hours later.
Impact Meter Services did a disservice to my family and they even made us pay the re-connection fee which we were not supposed to pay.
We need Impact Meter to refund us our re-connection fee that we paid and they should start treating their customers with respect and not be racists towards them