A case of wine was collected by Globeflight on 10 Jan 14 for a client in Pta, only on 27 Jan they informed that the order was returned by the client because there was one bottle of wine missing. After speaking to the client he confirmed that the box was open when he received it. In the past we have had problems with of our stock, and the couriers/ drivers open the boxes, remove one bottle of wine from each, and then tape it closed again with brown tape (or in this case they just folded it closed). Problem is, we only use the see-through tape at the cellar when we close the boxes and we put the waybills only on the side of the boxes in sealed sleeves, so when the wines arrive at they client and the tape is a different color, or if the waybill is suddenly op top, it had been tempered with. No wines were confirmed broken for the broken one to be removed in this case. And why were we informed so late about this? The order are now kept back in their warehouse at whose cost? We refuse to pay for this or for the delivery, because it makes us look bad as if we didn't send the correct amount in the first place.
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