I ordered and agreed to a double deal cell phone contract consisting of 2 Samsung Chat 333 phones with 2 sim cards. The contract states that each sim card would have R135.00 each month and a once off airtime on one simcard to the value of R405.00. The total contract amount is R335.00 per month. I received the 2 phones on the 16th of September but with only one (1) sim card with R135.00 airtime on card. I phone weava cell immediately to query the second sim which i did not received. They have deducted the full amount and yet i have only received one sim card and still awaiting the once off airtime. i have been phoning everyday and every i get promised somebody will phone me back with answer and still no answers. I have spoken to customer services and they have been trying to transfer me to various departments to sort out this query but if they transfer all i get is the person at this extension is not available. Please inform me what is the next step that i can take in order to either receive my sim card and airtime as said or to cancel this whole contract as they are not interested to assist me at all. The call centre that i have been phoning is 0861 193 282
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