I received an order from a Customer for Rare Diamonds EDP in Camp8. When I placed the order online the order read as Rare Diamonds EDT. I phoned Avon Justine Customer Services and insisted that they double check if the product is EDP or EDT, turns out the product is EDT. My customer cancelled her order as she and I thought the product was EDP. Avon Justine Customer Services explained that it was a printing error and we accepted the apology. In the brochure for Camp9 the same product is advertised again as an EDP product? I now have the same customer complaining to me? Avon Justine are placing their representatives in very uncomfortable positions with false product advertising.
0 comments