After my complaint on Friday 31/05, I was contacted by the area manager Melissa who apologised on behalf of DNB and offered my friend and I an opportunity to revisit the store and have or nails redone or receive a voucher. She assured me that the vouchers will be ready for collection tomorrow and further apologised. I am thoroughly impressed by the manner in which this was handled and DNB is one of the few businesses that understand that you don't focus on gaining a sale but gaining a customer on loyalty and quality service. I look forward to using my voucher and would like to extend my appreciation for Melissa's professionalism.
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