We have been on debt review for approximately three years. In July 2013 we found out that about R1500 too much has been paid over to both American Swiss and Foschini. I submitted everything that they have required in July. They said it can take up to three months to be re-emburced When I contacted them in October, they said that they have not received my documentation!? I submitted everything again.
When I checked this week, both accounts shows a zero balance, and once again they asked for the details. I forwarded it to them again. As we are on debt review you would understand that R3000.00 is a lot of money for us with which other accounts can be settled.
We are concerned about the fact that both these accounts show a zero balance, but we have not received any money back. What happened to the money?
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