Hi am Kavita, customer service is imperative to me as I come from a professional back ground that only deals with people and passengers. Being in Aviation as Ground Hostess you always interacting with people. When you interact with plus minus 2000 passengers a day you bound to have problems, so a professional, kind, polite and head strong person can get the job done. That characteristics i have seen in this very proffesionaI person called Craig... from 5 [URL Removed] Craig always kept me informed by correspondence, emails and phone calls. He followed up with me. symparthised with me, he showed me empathy and still got the work done. I had some major issues with my matress which he followed up with and got back to me. Thank you for a super super service. He difuses a problem so quickly that you still looking for the smoke. Well done. I love the passion you have for your job. Customer service excellent. Ingerity 100 %. Product knowledge 99.9%>>> bless
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