AfricaComplaints.com » Internet & Web » Complaint / review: Webspacebar.co.za - PURCHASED A HOSTING PLAN TO INCLUDE SOFTACULOUS! | #225608

Webspacebar.co.za
PURCHASED A HOSTING PLAN TO INCLUDE SOFTACULOUS!

A couple of weeks ago we had been shopping around for a reseller hosting provider, to partner up with as we are in the process of starting a large scale web program, which includes backing and support from trade organisations, sme development organisations and the likes, having burnt our fingers twice already, we decided to go with webspacebar .. all was well when the sale was in process... i decided to pay the guy in advcance for the next month as well, and also take an additional domain as advisesd to host the service... anyway after couple weeks now, we can not start our project, as the open source platform we were intending on using requires softaculous, which was offered in the deal and however is not available from webspacebar.. there answer being " we are changing servers " we will let you know when the change is done"

Date:

Company: Webspacebar.co.za

Country: South Africa   City: Gauteng

Category: Internet & Web

1 comment

February 02, 2015 08:53 PM
We replied to the customer,
Softaculous (the vendor) was busy investigating the application on the noted server,
We offered to do a manual installation for the customer but when he logged the support ticket he already started moving his hosting to another company.
We have also not been contacted when this complaint was logged to allow our side of the incident to be posted.
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