AfricaComplaints.com » Health & Medicine » Complaint / review: Lancet - DISGUSTING DERVICE REF V0669406 | #84812

Lancet
DISGUSTING DERVICE REF V0669406

Call centre called me and told me my pathologist test done were not paid for by my medical aid, they sent me a statement with a deposit ref number and the decline reason was that l had not used a carecross doctor.the bill was for R1392, 60.l paid them R400 so far. then four months later l discovered that the doctor who attended to me was a carecross doctor so l called the medical aid and they advised me a according to the documents submitted by lancet l was attended by a doctor l dont even know and was never treated by in my entire life.the statement they sent me had the correct details of the doctor who treated me. l sent then an email last week thurday requesting a senior to contact me l got a response on monday that someone will contact me but no one called me to date. All l want is my R400 back with IMMEDIATE EFFECT, the fact that they submitted wrong/contradicting info from a copy of the statement l have is not my problem. Whether the medical aid will pay you or not since the claim period has lapsed is not my problem. Lancet is so fast to send threatening sms to people that they are handing them over yet their in house is pathetic. PAY ME BACK MY MONEY AND SORT OUT YOUR MESS

Date:

Company: Lancet

Country: South Africa   City: Johannesburg

Category: Health & Medicine

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