I received an e-mail from Vitality last week to inform me of the new Healthy Food Benefit for Woolworths to be launched on 11 March. I tried to register for this benefit online, but after much frustration I was told by the Call Centre to call back on Monday 11 March, as they were unable to register me before the launch date. I phoned back on Monday morning to try and register again, but was told to call back after 12h00, which I did, but surprise, surprise - once again not able to register. I then phoned back on Tuesday, after spending about an hour on the website trying to figure it out, only to be told that I must register on line. When I explained to the consultant it is not available, he went onto the website and noticed that it wasn't working. He gave me a reference number and promised to call me back. I am still waiting for his call. I called again just now, after spending another hour on the website unable to register, to be told by the consultant, there is something wrong with MY INTERNET and WEBSITE!!! What utter nonsense. She was going to log a call & someone will call me within 2 - 3 days! How lousy is that? Why promise a benefit and then not deliver on the promise!!!
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