My husband rejoined Fedhealth and one of the main reasons he joined is due to the fact that Fedhealth Evacs (if needed) contract workers within Africa, obviously he is a contract worker in Africa. So after the waiting period I called Fedhealth to just ask if they need to be aware that he is out of country or do I just phone in an emergency?
I was told that this benefit no longer exists - not according to my user guide for 2013, apparently notice was sent to members of this change, however myself being a member prior to my husband received no notification of such.
The bottom line is that this benefit is advertised on the user guide for 2013 and I feel it should be honoured.
I am very angry and disappointed with them for not even acknowledging any fault from their side or saying that they will honour this until the end of 2013 - as advertised. People take out particular medical aids/hospital plans for the benefits and needs that they require, so now if my husband gets ill or injured - we are stuck in a bind.
I find it very unfair of Fedhealth to offer no ampicable solution for us, so just be careful when sigining on. Other then this issue I have no probs with them.
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