AfricaComplaints.com » Health & Medicine » Complaint / review: Resolution Health Medical Scheme - VERY BAD CUSTOMER SERVICE | #52817

Resolution Health Medical Scheme
VERY BAD CUSTOMER SERVICE

When I found out I was pregnant, I identified the gyneocologist and hospital that I wish to deliver my baby at. I then phoned the medical aid to register for the RESO BABY and they then advised me that my scheme option has changed from January 2013 and I am now bound to certain hospitals within their network. They did not inform me properly of this change in the first place.
After a request to upgrade my option (I was now even prepared to may R600 more per month to not be bound to a network provider), they accepted the request and I was upgraded. THEN - when I went for my routine checkup at KLOOF hospital, they advised me that they do not cover patients from RESOLUTION HEALTH. This was now after upgrading my contract specifically NOT to be bound to any hospital as my option stated that I can go to ANY hospital (NO EXCEPTIONS). I then called the call centre numerous times with my complaint ( /- 2 wks now) and to date, NOTHING has been done about it and NOBODY has responded to my query. I strongly believe that the issue the hospital has with the medical aid should be sorted out by the medical aid and that I, the patient, should not be disadvantaged through this!

Date:

Company: Resolution Health Medical Scheme

Country: South Africa   City: Gauteng

Category: Health & Medicine

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