Please can you tell for security check what MUST the operator check - Me and my brother have together authorization to speeck on behalf of my Mother - I do not know the email address-because it is my brothers. She can check my info, as all the other operators did before her, and they were satisfied. But Ronique keep on she MUST have the email address - Please, we do not have time for this - if it is protocol, WHY did the other operators never asked it from me???
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