AfricaComplaints.com » Health & Medicine » Complaint / review: Discovery Health - Oxygen not being authorised | #197794

Discovery Health
Oxygen not being authorised

My husband has terminal cancer and has been on the ONCOLOGY program since May 2012.
He had left lung removed in August 2012 and contracted pneumonia on 10 August 2013.

He was admitted to the Clinton Clinic and stayed there until 22 August 2013.The problem is he needed oxygen to take home when he was discharged. Discovery say it will take 10 days to authorise the oxygen (TAT - turn around time). Discovery are ALREADY paying for oxygen in hospital an well as the room etc etc etc..
He had to be readmitted to hospital on 28 August as Discovery still had not authorised the oxygen.
It is now 2 September and the oxygen still has not been authorised.
You can get an ingrown toenail operation authorised in 5 minutes on the phone but the life threatening thing like oxygen for a patient who has SCLC and one lung takes 10 day PLUS or never.
Don't contact me just authorise my oxygen

Date:

Company: Discovery Health

Country: South Africa

Category: Health & Medicine

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