» Furniture & Equipment » Complaint / review: Russell s - Poor service from Manger and goods not in good conditions | #338934

Poor service from Manger and goods not in good conditions

I bought a wardrobe from Russell's Bethlehem, I was told the wardrobe will be delivered on the 10th February 2023. The wardrobe was delivered same date even thought the person who was waiting for delivery people waited more than three hours while we were told they will be at my place after 30min, and I was told to take out all the things that were in that bedrooms so that they be able to connect the wardrobe. Which is what I did.

On Sunday the delivery guy came to errect the wardrobe and mount it on the wall but he found out that the sides do not have the same lengths and as a result he can't put the doors.

Today I went to the shop to explain to the sales Lady and the manager that I'm not satisfied and the manager gave me an attitude, he said my complain is not different than other complains. I requested them to give me another wardrobe or get refunded so that I can purchase from another shop. He said I should wait for the truck to come after two days, and Russell's is not at fault, it's the warehouse. I told him it's not necessary for him to be rude, he can just apologize because I didn't get the service I was promised, he said he won't apologize and I can take my money back and go somewhere else, and I'll get my money after three to seven days
He said they can't make any arrangements for me to get the wardrobe today, and the one that they left at my place will be fetched on Wednesday.

The wardrobe is up, not mounted to the wall and half connected. We are unable to use the bedroom because we had to move things out of the bedroom to the passage and sitting room. I have a three year old in the house and the wardrobe can fall at anytime on him, and when I explain to the manager he says he also has an infant. Things are all over the house and I have to live three more days with those conditions, and all what the manager can say is I can take my money and my complain is not different? Just because my money is in Russell's hands does it mean I don't have a say over it? And we are given an attitude of take it or leave it? Is this how Russell's treats people? it does not care about us anymore since the money is in its pockets? why can't Russell's go an extra mile for its customers since Russell is at fault? who's fault is it if the manager says it's not Russell's fault that I got an wardrobe like that, who should check the goods that we receive as customers? I gave the money to Russell's and I expect good and quality service from Russell's.


Company: Russell's

Country: South Africa   Region: Free State   City: Bethlehem   Postal Code: 9701
Address: 583 ditsele street, extension 1
Phone: 0829330859

Category: Furniture & Equipment


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