I am currently using a S3 mini. My phone accidentally fell and my screen cracked. A colleague of mine advised me to claim via Samsung direct because they offer a service where screens are replaced at 2 screens per registered customer over 24 months, for free. When I called I was sadly advised that the service only exists for Samsung S4 or Note users. My questions and upset are, why then are S3 mini's still being sold on contract if this service does not apply to them? What makes the S4 and Note models so special.
Further more, each and every agent I spoke to, was not able to answer any of my above questions. I am looking for answers as I feel this practice is unfair and unjustified.
All Samsung products MUST enjoy the same level of SERVICE QUALITY, CAPACITY AND SCOPE.
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