I ordered a black Nike fuelband from them on 10 June 2013 after seeing that the item was in stock on the website (Order #40131), my credit card was then processed and the amount taken from my account.
A message appeared that the item was out of stock and I could expect delivery between 24 June 2013 and 8 July 2013. On 2nd July 2013 I saw no activity had happened on the tracking cool, I then emailed their support and got the following response "urgent followup" - this meant nothing to me and I again queried what this "urgent followup" meant, I received a response that they have sent a query to the USA store and would give feedback as soon as they got it, it is now 19 July 2013 and no feedback.
In the meantime I have been reading comments from other disgruntled Have2Have customers on the web who experienced similar lack of response, I then posted a query on their FaceBook wall - which they promptly deleted without responding to it (THE ULTIMATE CUSTOMER SERVICE FAIL), I then tweeted them (they luckily cannot delete a tweet) but they failed to respond to that as well.
I have logged several tickets subsequently, and they have not responded to any, will you respond now?
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