My daughter's Platinum Afrikaans was out of her schoolbag. We gave her some time to find the book but no luck. As she was going to write exams in a week, I had to buy a new one. I ordered the book Mo 07-10-2013 reference number: 49162. She found her book on Tuesday and I desperately needed to cancel the order. I phoned Van Schaik's and they asked to send an email. 1st email was sent Tue 08-10-2013 @ 12:29, explaining I desperately needed to cancel my order. My email was read @ 13:51, but no reply. On Thu 10-10-2013 @ 07:41 I sent another email asking them to please cancel my order and I attached the original email and the read-report for their information. The book was expected to ship on the 10th so this cancellation request was still in time. The email was read on the same day @ 08:17. Still they did not respond to my email: they totally ignored me. I expect this was due to the fact that they already received my money. As they had the book in stock when I ordered, I expected the book earlier than 7 days after I ordered it. Until today, Mo 14-10-2013 17:00, still no response from Van Schaik's. Why this email address, [Email Removed] if they don't intend to respond?
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