AfricaComplaints.com » Construction & Repair » Complaint / review: Cashbuild - Poor customer Service | #50153

Cashbuild
Poor customer Service

On the 23/02/2013 i visited Cashbuild in Brackenfell together with my wife in order to get a qoute on some building materials i wanted. I was viewing some face bricks and i wanted more information on them, i asked one of the salesman that was standing next to one of the cashiers to help me. This saleman (Russel) told me to come to him, mind you i am standing next to the product that i want information on and now i am being 'told' to move away from it. I am the customer here this Russel is supposed to come to my assistance, i ended up getting help from another salesman. I ignored Russel with his bad attitude, my wife was even more suprised by the whole poor customer service in this store. We then went to get a printed qoute and advice from one of the desk there, we had to wait for a certain Jason that was at the back of the store. Jason seemed to be the only person that can do the qoutes and there was a lot of us queing for him, i went to this store hoping everything would be done in 30 minutes as the store was not full and it was early in the morning but ended up taking longer than that. Worst poor service award goes to Russel.

Date:

Company: Cashbuild

Country: South Africa   City: Brackenfell

Category: Construction & Repair

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