AfricaComplaints.com » Cars & Transport » Complaint / review: Suzuki Auto South Africa - Charged for repairs when the car is under warranty | #7736

Suzuki Auto South Africa
Charged for repairs when the car is under warranty

I drive a Suzuki Swift 2010 model, recently had problems with it over heating. When the problem started on the 3/01/13 i took my car in to the Suzuki centurion branch on the 4/01/13. Their mechanic (Thapelo) whom had worked on my vehicle to replace parts after the car was involved in an accident assured me that the car was in good condition and fit for driving. I was assured last yr after repairs as well it would remain under warrantty. However on the 6/01/13 the car started overheating again, Monday morning I then called Suzuki Centurion again reporting the matter. They told me they were fully booked and I could only bring the car on the 9/01/13. I t was then reported to me by the consultant Attien that the head gasket was blow and the oil & water got mixed. I was told the problem was consequential&would not be covered by warranty. Today Attien called again and requested for permission to strip the car, so that they find out what the real reason for the overheating is. Only to find out they don't even know what the problem is, even though I paid R10200 after my accident for the car to be fixed at Suzuki Centurion so that my warranty would not be weaved. I'm devastated& inconvenience

Date:

Company: Suzuki Auto South Africa

Country: South Africa   City: Centurion

Category: Cars & Transport

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